Privacy Policy

DoorTix Inc. ("DoorTix," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use the DoorTix website, platform, ticket concierge services, and related services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you provide directly to us, including:

• Name and email address
• Account and profile information
• Event, ticket, seating, quantity, and pricing preferences
• Ticket requests and order history
• Billing and transaction information
• Communications with DoorTix, including customer support inquiries
• Any other information you choose to provide through the Services

Payment Information

Payments are processed by third-party payment processors, including Stripe. DoorTix does not store your full payment card number or card security code.

Our payment processors may securely store payment credentials or payment tokens so that your selected payment method can be charged when tickets satisfying an active DoorTix order become available, as authorized by you when submitting the order.

Information Collected Automatically

When you access or use the Services, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Approximate location derived from your IP address
• Pages viewed and features used
• Dates and times of access
• Referring URLs
• Interaction and usage information
• Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

• Create and manage your DoorTix account
• Provide and operate the DoorTix ticket concierge service
• Search for tickets according to your order criteria
• Purchase and facilitate delivery or transfer of tickets
• Process payments and transactions
• Maintain active ticket requests and payment authorizations
• Communicate with you about orders, purchases, ticket transfers, account activity, and customer support
• Send transactional and service-related notifications
• Personalize and improve the Services
• Analyze platform usage and performance
• Detect, investigate, and prevent fraud, unauthorized transactions, abuse, and security incidents
• Enforce our Terms and Conditions and other policies
• Maintain records required for business, accounting, tax, dispute-resolution, and legal purposes
• Comply with applicable laws and legal obligations

We may also use information for other purposes disclosed to you when the information is collected or with your consent where required.

3. How We Share Information

We may disclose personal information when reasonably necessary to provide and operate the Services.

Payment Processors

We share information with payment processors, including Stripe, to process payments, maintain authorized payment methods, prevent fraud, and facilitate transactions.

Ticketing Platforms, Suppliers, and Partners

We may provide information such as your name, email address, or other information necessary to ticketing platforms, ticket suppliers, event-related partners, or ticket transfer services to purchase, fulfill, deliver, or transfer tickets to you.

For example, your email address may be used to transfer tickets through services such as Ticketmaster or other applicable ticketing platforms.

Service Providers

We may share information with companies that perform services on our behalf, including providers of:

• Website and cloud hosting
• Payment processing
• Database and infrastructure services
• Email, SMS, and customer communications
• Customer support
• Analytics
• Fraud prevention and security
• Software and technical services

These providers may access personal information only as reasonably necessary to perform services for DoorTix.

Business Transfers

If DoorTix is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our agreements and policies
• Detect or prevent fraud or security issues
• Protect the rights, property, or safety of DoorTix, our users, or others

Sale of Personal Information

DoorTix does not sell personal information to third parties for monetary consideration.

4. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, understand how users interact with our platform, improve performance, maintain security, and conduct analytics.

Some cookies are necessary for the Services to function properly. Other cookies may be provided by analytics or other service providers.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• HTTPS/TLS encryption for information transmitted between your device and our Services
• Use of PCI-compliant third-party payment processors
• Access controls designed to restrict access to personal information
• Authentication and security measures
• Monitoring and review of our security practices

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

• Whether your account remains active
• Whether you have active or completed ticket orders
• Our need to maintain transaction and payment records
• Fraud prevention and security requirements
• Legal, tax, accounting, and regulatory obligations
• The need to establish, exercise, or defend legal claims

When information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal requirements and limitations relating to backup systems.

You may request deletion of your account and eligible personal information by contacting us at support@doortix.com or through any account deletion functionality we make available.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Appeal certain decisions concerning a privacy request where required by law

These rights are subject to applicable law and may have exceptions.

To submit a privacy request, contact us at support@doortix.com. We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

8. Third-Party Services

The Services may interact with or contain links to third-party websites and services, including payment processors, ticketing platforms, and event-related services.

DoorTix does not control the privacy practices of these third parties. Information you provide directly to a third party is governed by that third party's privacy policy.

9. Children's Privacy

The Services are not directed to children under 13 years of age, and DoorTix does not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child under 13 has provided personal information to DoorTix, please contact us at support@doortix.com.

10. International Users

DoorTix is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where DoorTix or its service providers operate.

Data protection laws in those countries may differ from those in your country of residence. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, practices, technologies, or legal requirements.

When we update this Privacy Policy, we will revise the "Last updated" date above. If we make material changes, we may provide additional notice through the Services, by email, or by another appropriate method where required by law.

We encourage you to periodically review this Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact: